You are doing do well, I need you to give me some information so that we can get help to you, ok?
Some callers will not want Hatzolah called and will prefer London Ambulance Service. Make sure the caller knows she has the option of both.
HATZOLAH - 0300 999 4 999
USE ANOTHER PHONE TO CALL EMERGANCY HELP
Remain on the phone with the caller while you contact emergency services
Only end the call when you know emergency services are there
Let the operator know you are calling from a mental health helpline and you have a fill in your case who may be suicidal and/or needs emergency help.