for taking that call
If your call ended in crisis please click here for further information on what to do now
Make sure you give your self a small break before taking the next call, you can do this by putting your self on hold via your Call Handling portal.
If you feel that call was particularly distressing and you would like to stop taking calls for this shift please call the Manager on duty -
Mon - Fri AM ----- Rivki - 07547313310 + Freidi - 07563051580